IT Outsourcing

The evolution of IT outsourcing

IT outsourcing is not what it used to be. It wasn't long ago that the term IT outsourcing was synonymous with offshoring; a simple tactic for reducing costs by shipping non-core functions overseas.

But not anymore.

More than half of all CEOs now partner with external partners to drive innovation. And among outperforming organizations, the percentage is even higher. In fact, forward-thinking companies have broadened the definition of IT outsourcing by partnering with providers to speed time to market, attract new customers, and foster a culture of innovation. At IBM, we work together with our clients to deploy IT resources that have strategic business outcomes. This isn’t just IT outsourcing. This is business and IT services sourcing.

For more on how to evaluate a business and IT services sourcing partner, download the whitepaper:

Business and IT services sourcing success stories

Qantas Airways reduced check-in time by more than 50 percent
Bharti Airtel can now activate 1.5 million accounts a month

Read about these business and IT services sourcing success stories and others in our interactive client reference guide:

Related resources

Cloud services

World-class infrastructure, managed by IBM, tailored to your needs

Data center outsourcing

The flexibility to expand, the agility to adapt

Technical support services

One solution for simplifying management and improving availability

Workplace services

Making your employees more collaborative, and your company more competitive

Global Process Services

Reap the rewards of next generation BPO

Application Management Services

Automation and analytics for the social, mobile, digital age

Managed storage

Optimized capacity with disaster recovery built right in

Security services

Better protection at a fraction of the cost

Mobility services

The mobile enterprise is more connected and more productive

Managed hosting for mid-size companies

Simple, flexible, bundled solutions with predictable pricing

IBM Global Financing

The premier single source provider for IT solutions

Many components? One solution.

IBM Project Financing for services, software & more


  • Cloud bound

    Mixing cloud into your outsourced IT services

Optimized Sourcing in Hybrid Environments

This research paper from Saugatuck Technology discusses the multi-sourced hybrid IT environment, including how to recognize the needs that can increase costs and compromise operations, and how to optimize the environments for peak effectiveness.

Partnering for profitability

Companies that source for innovation see twice the revenue growth and five times the gross profit growth of their peers. See how they're doing it.


The sourcing market is changing

The future of sourcing

Learn more about the nature of sourcing partnerships and how IBM is helping to define this powerful new market

Join the business and IT services sourcing conversation