Successful case studies

Apollo Munich Health Insurance: Enabling exceptional customer service for growth

Learn how IBM helps Apollo Munich improve its desk utilization and provide faster customer service with Microsoft Dynamics CRM and IBM Global Business Services.

Solution overview

Microsoft Dynamics CRM solutions are designed for an entirely reimagined user experience with a process-driven user interface available across desktop, mobile and tablets that streamlines processes and enables users to achieve business outcomes.

How it works

Microsoft Dynamics CRM solutions provide rich analytics with real-time dashboards, reporting and dynamic Microsoft Excel spreadsheet software connectivity to the Microsoft Dynamics CRM database for data mining, what-if modeling and data visualizations with Power BI.

Competitive advantage

IBM is one of Microsoft's largest global partners, with a long-standing relationship that has resulted in an extensive consulting practice. IBM has been a member of the Microsoft Certified Partner program since 1995 and has several thousand dedicated Microsoft Certified consultants and technology professionals.

Educational resources

Journey map

Front office transformation for sales and customer satisfaction

Get the specifics about a powerful, comprehensive CRM solution for the entire customer lifecycle.

Solution brief

The IBM Banking Solution for Microsoft Dynamics CRM

IBM Banking Solution for Microsoft Dynamics CRM is an end-to-end solution that combines powerful analytics technologies with Microsoft Dynamics CRM.

Solution brief

IBM Insurance Solution for Microsoft Dynamics CRM

Reduce customer churn and anticipate needs with this solution, including household views and data and workflow models for productivity.

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