Mobile Service Desk Services

Achieve higher service desk incident and problem resolution at reduced cost

As your workers become more mobile, using more advanced devices, service desk services can have a real impact on productivity in your organization. Unfortunately, your IT staff may be unable to maintain service levels in an increasingly complex end-user environment.

IBM's mobile service desk services offer a standard or customized managed solution on the IBM cloud, with incident and problem tooling and global agents to help you deliver outstanding support services to employees. Our IT Infrastructure Library® (ITIL®) service management processes help provide consistent, end-to-end incident and problem management, including escalation management, with a single point of contact. By centrally managing your service desk, we can help improve first-call resolution percentages, monitor user satisfaction levels, and drive costs down by reducing service times and using global resources.

Related resources

Infographic

Remote takeover reduces on-site visits up to 85%

Deriving business value from the Internet of Things: smart steps to take now

Deriving business value from the Internet of Things Smart steps to take now IBM

Four Key Trends Impacting Mobile Infrastructure Strategy

IBM MobileFirst Network services

Related links