Warranty Services and Maintenance Options

• A variety of service levels and coverage options for both parts and labor
• Single call accountability for both IBM and non-IBM products
• Global support capability, with over 6,500 service technicians and an extensive parts network with 125 major locations throughout the U.S.
• A variety of service levels designed to meet your specific needs, from 24x7 same day service, to 9x5 next business day service, to depot repair service*
• Warranty upgrade options to enhance your original base warranty
• Automatic problem submission and customized electronic support web portal using IBM Electronic Services

For many IBM products, you can enhance your original base warranty service level anytime during your initial manufacturer's warranty period. We can also offer warranty support during the OEM warranty term for more than 25 leading manufacturers, including Cisco Systems, Dell, Compaq, Microsoft®, Sun Microsystems™, HP, NCR, EMC, and others.

IBM ServicePac for Essential Support (US) provides a single source for all your System x and BladeCenter support needs. This support package provides a single price, unified maintenance contract that enables you to receive integrated hardware and software support for selected IBM servers.

For a single contact to manage maintenance for both IBM and non-IBM products across your enterprise, check out our managed maintenance solution (US)

* Service levels are machine-type dependent, and all levels are not available on all machines. Additional levels of service may be available through special bid.