Warranty Services and Maintenance Options

Single-source hardware support for your multivendor environment

Post-warranty hardware maintenance that can support your entire IT environment. Choose from a variety of flexible post-warranty hardware support options and service levels designed to address your multivendor environment, including servers, point-of-sale products, desktops, networks, storage devices and peripherals. We offer a wide variety of maintenance programs designed to meet your specific business needs, including remote support, predictive and preventive support, depot repair and onsite support.

Highlights

 

Service detail

 

For many IBM products, you can enhance your original base warranty service level anytime during your initial manufacturer's warranty period. We can also offer warranty support during the OEM warranty term for more than 25 leading manufacturers, including Cisco Systems, Dell, Compaq, Microsoft®, Sun Microsystems™, HP, NCR, EMC, and others.

IBM ServicePac for Essential Support provides a single source for all your System x and BladeCenter support needs. This support package provides a single price, unified maintenance contract that enables you to receive integrated hardware and software support for selected IBM servers.

For a single contact to manage maintenance for both IBM and non-IBM products across your enterprise, check out our managed maintenance solution

* Service levels are machine-type dependent, and all levels are not available on all machines. Additional levels of service may be available through special bid.

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