IBM z/OS® usage can be complicated and carry the risk of business disruption without technical support from specialists. You need usage support, in addition to corrective z/OS support solution, to better resolve issues and address “how-to” questions.
IBM Software Support Services – service extension for usage support on z/OS V1.9 provides an extended source of defect and usage support for z/OS V1.9. Our experts can help your staff resolve z/OS support issues faster and more efficiently.
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Organizations that have purchased IBM z/OS® V1.9 can extend z/OS support with IBM Lifecycle Extension for z/OS V1.9 for up to two years beyond the end-of-service date. However, this service does not include usage support-such as “how-to” and diagnostic questions. And you may require additional time to migrate to a more current z/OS release. A lack of in-house expertise for z/OS usage support as well as the limited coverage of the defect support solution could result in extended downtime and disrupt your business environment.
IBM Software Support Services – service extension for usage support on z/OS V1.9 provides usage support for IBM z/OS V1.9 to complement the defect support provided under IBM Lifecycle Extension for z/OS V1.9. We provide remote access to IBM experts for “how-to” and short-duration usage questions to help your staff more easily support your end-of-service z/OS release for up to two years. Additionally, our service helps reduce your total cost of ownership by providing more cost-effective, flexible and comprehensive support.