Technical Support Services
for Networking and
Security Capabilities

Providing superior networking support services
in partnership with OEMs

Supporting your networks, regardless of the manufacturer and location

Through our global networking partnerships, IBM partners with networking and security OEMs to manage and support your global enterprise. By acting as the maintenance provider for your entire network, IBM can offer single-point access to key OEM updates, patches and equipment, while delivering global and flexible service level agreements to match your needs.

Our analytics capabilities and worldwide expert centers can provide you 24x7 maintenance solutions and end-to-end feedback on the state of your networking and security equipment.

Brands we support through Global Networking Partnerships

Support Solutions for Cisco Products

Increase network stability, strengthen the network security, inventory management, current and future planning through IBM and Cisco’s Intelligent Network Solutions service.

Support Solutions for Juniper Network Products

We provide remote and onsite support for Juniper devices, as well as access to Juniper’s support portal.

Support Solutions for Citrix

IBM’s exclusive partnership with Citrix provides the right services and technology to assess and plan, design, implement and manage a more cost-effective, centralized and virtualized environment, address flexible workplace challenges and increase business efficiencies.

Support Solutions for Riverbed Products

Optimize traffic on your WAN, reduce bandwidth costs and improve access to remote applications using Riverbed solutions

Interested? Contact us today


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Streamline your Data Center Maintenance

Using a side-by-side comparison, see how much simpler managing your data center can be when you trust in the reliability and experience of IBM to support your heterogeneous IT data center environment.

Multivendor IT environment dangling by a thread?

Technology is getting more complex. The more integrated and optimized your IT environment is, the higher the cost per minute of downtime or degraded performance.

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Preemptive technical support and IT inventory discovery

Understand how to deal with your IT support challenges

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Time is money and downtime is expensive

Why it pays to have a robust technical support strategy

Are you an IBM customer having an immediate problem and need to access technical support?

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