Gauge your technology support effectiveness
  • When it comes to technology support, are you positioned to take the leader?As IT environments become more complex and disperersed, some orgnizations are becoming technology support frontrunners.

    Answer six questions to see how you compare

  • Challenges What is your number-one technology support challenge
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    • IT environment complexity
    • Aging hardware
    • Budget
    • Keeping up with updates and patches
    • Internal skills
    • Limited resources
    • 35% IT environment complexity
    • 28% Aging hardware
    • 26% Budget
    • 27% Keeping up with updates and patches
    • 23% Internal skills
    • 29% Limited resources
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  • Performance How would you rate your overall ability to meet technology support requirements?
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    • Performance falls short of targets
    • Consistently able to reduce costs, achieve time savings and enhance competitiveness

    Look for better ways to support your IT environment.

    Between 31% and 48% of surveyed enterprises report the same difficulties. Rethinking your approach to technology support is the path to better outcomes.

    You’re improving but there’s room to do better.

    Like you, many enterprises are hitting key performance targets, but recognize that more can be done to empower the business

    You’re improving but there’s room to do better.

    You’re near the front of the pack.

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  • Planning How would you describe your approach to technology support?
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    • Reactive, led by IT needs
    • Strategic and proactive, driven by business needs

    Look for better ways to support your IT environment.

    Between 31% and 48% of surveyed enterprises report the same difficulties. Rethinking your approach to technology support is the path to better outcomes.

    You’re improving but there’s room to do better.

    Like you, many enterprises are hitting key performance targets, but recognize that more can be done to empower the business

    You’re improving but there’s room to do better.

    You’re near the front of the pack.

    Next
    Save
  • Monitoring How closely do you watch your technology support activities?
    Edit answer
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    • Reactive, led by IT needs
    • Strategic and proactive, driven by business needs

    Look for better ways to support your IT environment.

    Between 31% and 48% of surveyed enterprises report the same difficulties. Rethinking your approach to technology support is the path to better outcomes.

    You’re improving but there’s room to do better.

    Like you, many enterprises are hitting key performance targets, but recognize that more can be done to empower the business

    You’re improving but there’s room to do better.

    You’re near the front of the pack.

    Next
    Save
  • Technology adoption How advanced are your support capabilities?
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    • Respond to issues as they arise
    • Embrace technologies like analytics and A.I./cognitive technologies to stay ahead of issues

    Look for better ways to support your IT environment.

    Between 31% and 48% of surveyed enterprises report the same difficulties. Rethinking your approach to technology support is the path to better outcomes.

    You’re improving but there’s room to do better.

    Like you, many enterprises are hitting key performance targets, but recognize that more can be done to empower the business

    You’re improving but there’s room to do better.

    You’re near the front of the pack.

    Next
    Save
  • Review Do you alter your approach based on outcomes?
    Edit answer
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    • Rarely examine or alter plans
    • Frequently review and update

    Look for better ways to support your IT environment.

    Between 31% and 48% of surveyed enterprises report the same difficulties. Rethinking your approach to technology support is the path to better outcomes.

    You’re improving but there’s room to do better.

    Like you, many enterprises are hitting key performance targets, but recognize that more can be done to empower the business

    You’re improving but there’s room to do better.

    You’re near the front of the pack.

    Next
    Save
  • You’re experiencing the tough reality of technology support in a world that expects continuous availability. There’s a lot you can do to get to the front. Find out more about becoming a technology support Frontrunner. Download our e-book, Leading the way in technology support.

    Download our e-book

    You’re achieving good results already, but there are opportunities to take your technology support to the next level. Learn how. Download our e-book, Leading the way in technology support.

    Download our e-book

    You’re a technology support Frontrunner! You’re reporting the same advantages that the Frontrunners in technology support have achieved. Find out more about what Frontrunners like you do to maximize their performance. Download our e-book, Leading the way in technology support.

    Download our e-book
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