System z Software Support

An integrated suite of interactive, real time and online
functions to help resolve questions and problems

Providing a single source of information and tools to support your existing staff

SoftwareXcel offers you the expertise you need, when and where you need it. Your internal IT staff has access to all the tools and resources they need to keep your software up and running. In addition, you can easily expand your software options because SoftwareXcel provides supplementary skill sets without requiring additional resources.

Offering an integrated suite of interactive, real time and online functions to help resolve questions and problems

SoftwareXcel basic and enterprise editions offer easy-to-use electronic tools to help identify and resolve software problems. These tools include:

SoftwareXcel enterprise edition offers valuable predictive function-ality and premium response times. For example, Service Request and Delivery is expanded to include a preventive service package based on installed service inventory. You can also order and download high-impact or pervasive APAR/program errors (HIPER/PE) and customize requisite PTFs in a corrective service package. Other enterprise edition services include:

Delivering easy access to higher technical support center skills to identify and solve problems

While most software issues can be resolved electronically, there are those that require the hands-on expertise of a software support specialist. Highly skilled, world-class IBM software experts are on hand to provide the personalized touch that can mean the difference between long outages and quick resolutions.

What we offer

Software Support Services - Alert for zSeries

IBM eServer zSeries Alert Services provides your business with automatic notification of critical software problems and fixes for your System z servers.

Software Support Services - Resolve for zSeries

Help to quickly identify and solve known problems that may occur with IBM's System z system.

Software Support Services - Software Xcel basic edition for zSeries

Provides real-time, on-line technical support for the IBM System z servers

Software Support Services - Software Xcel enterprise edition for zSeries

Provides real-time, on-line technical support for the IBM System z servers.

Technical usage support for IBM z/OS V1.9

Improve availability with comprehensive usage support for IBM z/OS V1.9

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