Support Solutions for Juniper Products

Leverage IBM’s global expertise on better support for Juniper equipment

Get global support for your Juniper products with IBM’s expertise

We can help control hardware maintenance costs while speeding problem resolution through proactive, around-the-clock support. IBM’s global expertise and partnership with Juniper’s support team helps increase your efficiency and reduce costs of maintaining and administering multiple networking systems.

Take advantage of a single point of accountability and experienced technical support for your complex networking infrastructure. This solution can help simplify the integration of new technology into your environment while enabling your resources to drive more business value and focus on other priorities.

Let IBM work for you

Dedicated central-side management

Simplify contract management with an assigned service delivery manager and client advocate

Gain proactive support

Get proactive support for select Juniper products, components that are not performing and automatic call home in the event of any failure

Remote and onsite technical support

Get even better support through IBM with quicker response times, more options and access to Juniper engineers onsite

Improved network security

Avoid problems through pre-emptive identification of network exposures and gain visibility into field notice and hardware alerts

Interested? Contact us today

Insights


Multivendor IT environment dangling by a thread?

Technology is getting more complex. The more integrated and optimized your IT environment is, the higher the cost per minute of downtime or degraded performance.

Time is money and downtime is expensive

Time is money and downtime is expensive

Why it pays to have a robust technical support strategy

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Preemptive technical support and IT inventory discovery

Understand how to deal with your IT support challenges

Are you an IBM customer having an immediate problem and need to access technical support?

Contact IBM

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