Support Solutions for Cisco Products

Collaborative service solutions for your Cisco hardware, applications, and operating systems

Enabling enhanced performance with software updates and hardware replacements

Our solution lets you access software updates or releases, use interactive consulting and technical tools, and view product information for your Cisco products.

We can also help mitigate risks with global coverage, local language support, and a single point of contact to reduce complexities of managing support from multiple vendors.

Services designed to chart your network’s future

IBM Intelligent Networking Support (INS) for Cisco Networks integrates parts of Cisco Smart Services support into our standard IBM Managed Maintenance Services for Cisco (MMS) offering.

IBM filters this data against Cisco and IBM databases to identify any number of different exposures, and gives you output in the form of a dashboard which provides a visual overview of the state of your Network, including remedial actions.

Chart

Let IBM work for you

Improved network security

Avoid problems through pre-emptive identification of network exposures and gain visibility into field notice and hardware alerts

Unique global support infrastructure

Your support will be provided with more certified specialists than any other Cisco partner

Intelligent asset management

Gain visibility into coverage status, assure critical devices are covered for current and future planning

Dedicated central-site management

Simplify contract management with an assigned service delivery manager and client advocate

Interested? Contact us today

Insights


Multivendor IT environment dangling by a thread?

Technology is getting more complex. The more integrated and optimized your IT environment is, the higher the cost per minute of downtime or degraded performance.

Time is money and downtime is expensive

Time is money and downtime is expensive

Why it pays to have a robust technical support strategy

Watch the video

Preemptive technical support and IT inventory discovery

Understand how to deal with your IT support challenges

Are you an IBM customer having an immediate problem and need to access technical support?

Contact IBM

Call IBM