Solution Support Services – technical advisor – for Storage

Support increased storage uptime with personalized assistance

Complex storage problems can cause downtime that can obstruct your business operations. It is critical to have coordination assistance to help guide the efficient resolution of these costly and high-impact problems.

IBM Solution Support Services – technical advisor – for Storage is designed to provide continued technical advisor support for critical issues — as well as proactive advice for problem prevention—to help you reduce downtime, improve efficiency and simplify support. 

Highlights

 

Service detail

 

Your existing storage service agreements with IBM enable you to access robust support and technical advisor assistance to resolve high-severity storage problems. However, without IBM Solution Support Services – technical advisor – for Storage, your staff will need to know how to access help and to determine the type of problem that is being encountered. Without the personalized assistance of a technical advisor for managing an outage, downtime can be extended, and your IT staff can become overburdened. And even after you have reported an outage, your team may need continued assistance with the coordination of a speedy resolution.

And even after you have reported an outage, your team may need continued assistance with the coordination of a speedy resolution. IBM Solution Support Services – technical advisor – for Storage provides continued technical advisor (TA) support to assist with the resolution of critical storage problems. Your named TA can help your IT team save precious time by working directly with IBM technicians to facilitate faster problem resolution—while giving your staff phone and electronic status updates. Moreover, your TA can offer tested methodologies to help prevent outages and use IBM support more effectively. Our offering can help you improve your uptime, enhance your business efficiency and reduce future storage outages.

System requirements
Hardware IBM XIV®
Hardware IBM ProtecTIER®
Hardware IBM Scale Out Network Attached Storage (SONAS)
Base technical support services IBM Hardware Maintenance
Base technical support services IBM Hardware Maintenance

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