Software support services

Technical Support Services

Gain rapid access to deep expertise to help optimize performance, resolve issues and use new technology more effectively

Software is critical for business today and is at the core of any cloud, data analytics, mobile, social or security IT solution. When your software isn’t running optimally, neither are your business operations. But getting to the root of a software issue can be a challenge, especially in a multivendor environment with multiple support agreements and points of contact.

IBM Software Support Services provides a broad portfolio of technical support sourced from a single provider – which is crucial when you are working in the cloud or other new business solutions today. We offer support for IBM, Linux and Microsoft operating systems, Microsoft applications, IBM storage and virtualization products. We have around-the-clock software support, including individual problem fixes and product usage advice. Our full spectrum of services includes proactive, reactive, onsite and remote support—so you can resolve issues more easily when they do occur. And what’s more? You gain access to IBM technical specialists with years of maintenance experience.


Improve availability
Resolve issues more quickly and reduce outages to help increase the productivity of IT staff and end users

Gain a single-point of contact
/Whether you have an IBM or a non-IBM operating system, you can get support from a single source

Help reduce costs
Lower operating costs and increase efficiency

What we offer

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