Software Support Services - base software support for Support Line: Service levels

Support Line, technical support, covers all IBM operating systems, middleware and software applications, as well as the most popular multivendor platforms/middleware, including Microsoft® Windows® and Linux.

Service levels

Support Line annuity
With Support Line annuity you can choose the type of coverage that best fits your business environment. Choose from the supported groups required to meet your needs:

View a complete list of supported products for Support Line annuity.

Pricing criteria includes:

If you wish to buy support for the covered products within your entire enterprise or business unit, ask an IBM sales specialist about the Enterprise Support option. With this option, upgrades, changes and additions to your enterprise are covered automatically throughout the term of your Support Line agreement.

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