Account advocate, a premium remote support service, features a single source technical support interface for remote support. Account Advocate is available for System i, System p, System x, non-IBM Intel servers and IBM storage devices.
Middleware implementation - rapid deployment services features
IBM helps you enhance the speed and reliability of complex middleware deployments with an automated and pattern-driven approach. We have 200+ patterns ready for automated deployment. You get:
An assigned priority support team can become thoroughly familiar with your business and systems environment, serving as a single interface for IBM product problems related to eligible servers and for which appropriate IBM support contracts are in place. This team will: