A single source of support for problem resolution with fast, efficient resolution by IBM product support specialists
Do you have a focal point for critical problem situations? Who monitors and tracks your account status and reported operating system issues? Does someone review your remote software support activity with you quarterly?
Software support services - account advocate is available for IBM storage devices and IBM® System i®, IBM System p®, IBM System x® and non-IBM Intel servers. The single-source technical support interface for remote support is designed to allow you to get the answers and help you need-not raise more questions.
Software support services - account advocate features
We serve as a single interface for software & hardware issues related to eligible servers and storage devices when appropriate IBM support contracts are in place. With this offering, you get:
IBM is an industry-leading provider of technical support services with deep expertise in emerging technology areas such as cloud, , analytics, mobile, social media, and security (CAMS). We have a robust support infrastructure featuring a broad portfolio of services; a global base that provides almost unparalleled access to skills and patented diagnostic and response tools; and an extensive network of partnerships that we put to work to help you more effectively manage your IT environment.