ServicePac for Warranty and Maintenance Options

Keep your systems up and running 24x7 with ServicePac for warranty maintenance options.

For many IBM® products you can select the level of service response you get during your product warranty and extend the duration of the service with a maintenance agreement. Or you can improve your maintenance agreement by selecting the right maintenance service level for your business.

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Service detail

Service details

Warranty service upgrades (WSU) are for IBM machines that are still within the original base warranty coverage period. Various service levels, response times and supported products are available.

Need help finding your machine type, model or serial number? Your machine identification and serial number label can usually be found on the rear or bottom of your machine. Additionally, you may try our warranty lookup.


IBM ServicePac for Essential Support provides a single source for all your System x and BladeCenter support needs. This support package provides a single price, unified maintenance contract that enables you to receive integrated hardware and software support for selected IBM servers.

*Available in the United States only

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