ServicePac for Warranty and Maintenance Options: Service levels

In-warranty service upgrades for ServicePac.

Service detail

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Service levels

Service level options give you more choices

These service levels are not guarantees, but are service objectives we strive to meet.

*Service level options may vary by machine type and/or model.
**24x7x2 hour service is available in select metropolitan locations only.

Service level options
Service Levels* IBM Hardware Type

Servers Server peripherals Point-of-sale systems Printing systems
Repair Options (IOR = IBM Onsite Repair)
IOR 24x7x2 hour** 3, 4 or 5 years 3, 4 or 5 years
IOR 24x7x4 hour 3, 4 or 5 years 3, 4 or 5 years 1 or 3 years 1, 2, 3, 4 or 5 years
IOR 9x5x4 hour 3, 4 or 5 years 3 years
IOR 9x5/next business day 3, 4 or 5 years 3 years 1 or 3 years 1, 2, 3, 4 or 5 years
EasyServ depot repair 3 years
Exchange Options (IOE = IBM Onsite Exchange)
IOE 24x7x2 hour** 3 or 5 years
IOE 24x7x4 hour 3 or 5 years
IOE 9x5x4 hour 3 years
IOE 9x5/next business day 3 years 1, 2, 3, 4 or 5 years
EasyServ exchange 2, 3, 4 or 5 years

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