ServicePac for Warranty and Maintenance Options: Delivery method

ServicePac warranty and maintenance options.

Service response times

A service technician is scheduled to arrive at your location within the time frame you choose. We provide service around the clock, every day, including IBM holidays. These are service objectives, not guarantees.


Middleware implementation - rapid deployment services features

IBM helps you enhance the speed and reliability of complex middleware deployments with an automated and pattern-driven approach. We have 200+ patterns ready for automated deployment. You get:

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Service detail

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We provide service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding IBM holidays.

Types of service

Onsite repair

A service technician will come to your location for equipment repair.

EasyServ depot repair for Point of Sale Products

A courier will pick up the failed equipment and deliver it to our depot repair center. Our objective is to repair it within five business days of arrival.

Onsite exchange for IBM server peripherals

A service technician will come to your location with a replacement machine and perform the equipment exchange.

Onsite exchange for IBM printers

A courier will deliver a replacement machine to you in exchange for your failed machine, and a service technician will arrive to uninstall the failed machine and install the replacement machine. IBM will ship the replacement the same day the service call was received, with next day delivery. If the service call is received after 8:00 p.m. Eastern Time, the replacement machine will be shipped the following business day. In addition, the service technician will handle all return shipping responsibilities. All shipping and handling is paid for by IBM.

EasyServ exchange

A courier will deliver a replacement machine to you in exchange for your failed machine. IBM will ship the replacement the same day the service call was received, with next day delivery. If the service call is received after 8:00 p.m. Eastern Time, the replacement machine will be shipped the following business day. You are responsible for taking out the failed machine and installing the replacement machine ... Keep the replacement packaging, since it will include return shipping instructions. All shipping and handling is paid for by IBM.

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