Simplify IT and help-desk support with a single point of accountability
You need a competitive edge. Technology that enhances your customers' shopping experience can give you that advantage. But it often comes at a hefty price: system complexity. Gaining the support you need for your retail equipment—all of it—can be costly if you have multiple support contracts for each asset.
Retail wall-to-wall solution support from IBM is designed to provide robust support how, when and where you need it. You might have 40 different devices or technologies on your sales floor and back room alone—each with different warranty and maintenance requirements. Our solution can simplify support for practically all of your technology needs.
Retail wall-to-wall solution support features
IBM can reduce complexities and streamline support with a single point of contact, which helps you gain:
- Faster time to value
Work with IBM to help increase your return on investment through continuous improvement analytics
- Less interrupted availability
Help avert costly equipment and IT downtime through continuous reporting, analytics and problem-prevention support
- Value and flexibility
IBM tailors support use, demand and pricing to your seasonal retail cycles
- More productive employees
Our specialists help free your staff to focus on core business initiatives and mission-critical services
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IBM is a global, trusted, industry leader—with a forward-thinking approach and more than 100 years of experience supporting clients' business systems. Our robust support infrastructure can provide nearly unparalleled access to parts, skills, outstanding support and industry-leading vendor alliances. Through this infrastructure and our time-tested methods, we help prepare you for today's challenges and tomorrow's opportunities with cost-efficient support—how you need it, where you need it and when you need it.