Product Support for Manufacturers
and System Integrators

Extended multivendor IT services for manufacturers

We keep your customers happy

You’ve manufactured and sold your product; continue to focus on what you do best while we handle your backend support. With IBM support you can focus on product development and growth, while we manage your remote technical support, field services, and parts logistics. Our analytics offers us the ability to predict when replacement parts are needed resulting in reduced costs, increased efficiency, reduced downtime and increased availability.


Post-sales technical support services:
Enhance customer experience with a single post-sales support service provider

Let IBM work for you

Utilize IBM's global infrastructure

Reach new geographies by using a globally consistent, knowledgeable and skilled services infrastructure

Get actionable insights from our analytics

Increase product and service quality by using analytics-driven customer insights

Access our world-class service personnel

IBM has over 20,000 service personnel that we can train to manage technical support services for your customers

Improve your client's experience

Employ preventive maintenance and reduce the number of severity of outages

Interested? Contact us today

Post-sales support for ATM and branch technology OEMs

Enhance customer service by out-tasking post- sales technical support

Helps speed time to market and expand to new geographies by out-tasking technical support to IBM’s service infrastructure

Enables you to focus on products and customer satisfaction rather than managing technical support

Uses predictive analytics to help improve proactive technical support and product performance

Insights


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Streamline your Data Center Maintenance

Using a side-by-side comparison, see how much simpler managing your data center can be when you trust in the reliability and experience of IBM to support your heterogeneous IT data center environment.

Multivendor IT environment dangling by a thread?

Technology is getting more complex. The more integrated and optimized your IT environment is, the higher the cost per minute of downtime or degraded performance.

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Preemptive technical support and IT inventory discovery

Understand how to deal with your IT support challenges

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Time is money and downtime is expensive

Why it pays to have a robust technical support strategy

Are you an IBM customer having an immediate problem and need to access technical support?

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