IBM Managed Vendor Support Services

Technical Support Services


Focus on core business by out-tasking warranty and maintenance services for your equipment manufacturer’s hardware and software products


Your manufacturing organization needs to provide reliable warranty and maintenance support for its hardware and software products. But building and maintaining a technical support infrastructure requires time, money and ongoing resources—which can be expensive and may delay your time to market. And if you want to support new markets or expand your reach to a global base of users, you need to have an infrastructure equipped to handle worldwide support requests. But where do you start?


Benefits

IBM Managed Vendor Support Services helps your manufacturing organization outsource warranty and maintenance support for software and hardware. With Managed Vendor Support Services, you benefit from IBM’s world-class infrastructure, services and expertise to deliver reliable technical support to your customers. Our services help:


How it works

IBM Managed Vendor Support Services gives you the resources and abilities you need to provide timely, streamlined warranty and maintenance support. Our services can provide:


If you are a manufacturing organization, read the Post-sales technical support services from IBM (PDF, 863KB) solution brief for more information.

If you are a manufacturing organization that produces ATMs or branch technology, see Post-sales technical support for ATM and branch OEMs




Understand the options


Read what IDC has to say about IBM


Post-sales technical support for your products