Implementing cloud, mobile, social and analytics solutions move your business forward. But enabling these technologies increase IT complexity, which can slow down service delivery—and worse, put you at higher risk of downtime.
IBM Managed Support Services – managed technical support and lifecycle maintenance offers customized, premium-level support services to help optimize system availability and reduce IT complexity.
Our IT support specialists help you:
- Substantially reduce maintenance costs for end-of-life or end-of-service equipment through a planned refresh strategy of new-for-old equipment replacement under a maintenance agreement
- Enhance equipment return on investment (ROI), reduce IT support costs and enable more predictable budgeting
- Simplify IT support and reduce downtime with customized, single-source technical expertise
- Speed integration of new technologies through optimized IT systems availability
- Enhance equipment return on investment, reduce IT support costs and enable more predictable budgeting
- Free IT staff to focus on critical-business initiatives that can strengthen your competitive position
How it works
We can provide more visibility into IT support costs and data, supporting more informed business decisions and investments which may substantially reduce capital investment and support cost.
- Allows you to refresh hardware under OPEX (operational expense) versus CAPEX (capital expense) model
- Enables more predictable and consistent budgeting by spreading equipment refresh as a flat fee spread over your maintenance contract
- Optimizes warranty coverage by deploying new devices and reducing maintenance costs for warranty-entitled machines
- Provides customized services to help you manage your entire IT environment, including lifecycle maintenance to include HW refresh for end-of-life equipment
- Provides inventory, reporting and invoice management
- Offers remote monitoring and routine infrastructure management
- Provides tested methodologies designed to enable a more comprehensive approach to IT management
- Delivers a detailed roadmap that assesses your current position and helps determine and prioritize appropriate levels of IT support for your environment
Download the fact sheet (519KB) | Send to a colleague
Read the white paper Time is money and downtime is expensive (2.01MB)
Read the brochure Technical support services for cloud, analytics, social computing and mobility (879KB)