Managed Maintenance Services

Technical Support Services

Simplify maintenance across your multivendor enterprise with a single point of accountability

We can serve as a single contact to manage maintenance across your enterprise, including IBM® and non-IBM products. Coverage is available for distributed workstations, high end to midrange equipment, PCs, printers, servers, mobile and networking hardware and software.

Get a single point of accountability

Enjoy the simplicity of a single contract and a single point of accountability for maintenance in your multivendor environment

Decrease complexity

We help simplify maintenance by providing hardware break-fix help, vendor coordination, a help desk interface for problem reporting, and other capabilities—such as maintenance, problem and asset management

Reduce downtime

Keep your multivendor IT environment up and running at peak efficiency with the help of around-the-clock service for in-warranty and post-warranty maintenance

Services we offer

Services for non-IBM logo Brocade products 

Provides near-comprehensive support for multi-brand Brocade storage devices

Solution for Juniper Networks products 

Provides remote and onsite support for Juniper devices, as well as access to Juniper’s support portal

Solution for Cisco products 

Helps increase your up time with robust support services for your Cisco hardware, applications, operating systems and Cisco-Tandberg TelePresence products

Preemptive technical support and IT inventory discovery

Streamline IT inventory, code currency and contract management

Understand the issues

Multivendor IT environment dangling by a thread?

Technology is getting more complex. The more integrated and optimized your IT environment is, the higher the cost per minute of downtime or degraded performance

Understand the options

Time is money and downtime is expensive

One communication to IBM can solve it all