Support for IBM solutions

Technical Support Services

Help protect your business and your brand by using a single provider for IT issue resolution

Complex multivendor, multiplatform IT environments are fragile, expensive to operate and difficult to support. If you spend twice as much on IT maintenance as on innovation, then it’s time to examine your technical support plan. Because you place a high priority on skills and value, you need a trusted resource that can work with you to develop a long-term IT strategy.

Support for IBM solutions helps you run the business while changing the business. Our integrated solution is designed to support IBM and multivendor systems through a single point of accountability. This helps free IT support spending so you can invest it in technology initiatives

Simplify support

Our specialists can resolve your IT issues more quickly to help you save time, resources and costs

Optimize your IT portfolio

IBM helps enhance IT and user productivity, which supports improved business results and increased revenue

Gain increased availability

Help prevent downtime with proactive, first-rate service from a single, trusted provider

Services we offer

Retail support solution

Simplify IT and help-desk support with a single point of accountability

Solution support services for Evolution Robotics Retail LaneHawk

Gain direct access to IBM specialists through a single contact for your loss-prevention solution

Technical support services for IBM Flex System

Help keep your platform running at peak performance with proactive and reliable technical support services

Technical advisor for storage

Improve storage uptime and simplify support efforts with personalized assistance

Performance management for Power Systems

Use a single online tool to access the data you need to help optimize system performance

Preemptive technical support and IT inventory discovery

Streamline IT inventory, code currency and contract management

Understand the issues

Infographic: see it in pictures

Technical Support Services Client Self-Assessment

Understand the options

Technical support services for cloud, analytics, social computing, and mobility

Leverage IBM skills to mitigate risk on the path to increased efficiency and growth