Technical Support Services


Time is money, and downtime is expensive
Help increase your IT staff and user productivity with trusted, single-source technical support

You’ve spent the time and money to create a highly optimized and tightly integrated IT environment that can support cloud, analytics, mobile, social and security (CAMSS) technologies. IT integration and optimization help increase efficiency and improve your profit margins. But an outage can be amplified as it ripples across your business, negatively affecting users, customers and your brand.

In fact, the cost per minute of downtime has jumped 41 percent since 2010.1 Now it’s more important than ever to go beyond basic support.

IBM® Technical Support Services helps you maintain higher availability and IT performance with integrated maintenance, support and managed services for IBM and non-IBM hardware and software. Our robust, flexible service-level options are designed to prevent problems and resolve issues more quickly by protecting your IT environment.

We employ the right people, business partners, processes and technology to proactively meet your needs. Our around-the-clock remote support uses:

Plus, we back our single-point-of-contact services with an extensive parts network.

Learn more about the benefits of using IBM for your technical support by exploring the services below.

1Ponemon Institute – Study of Data Center Outages, December 2013.


Time is money and downtime is expensive


What we offer

IT maintenance

Gain single-source hardware maintenance accountability where and when you need it

Support for IBM solutions

Help protect your business and your brand by using a single provider for IT issue resolution

Software support solutions

Gain rapid access to deep expertise to help optimize performance, resolve issues and use new technology more effectively

IT multivendor support

Establish a single-point of accountability for multivendor hardware and software support throughout your IT environments


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Time Is Money and Downtime Is Expensive

Why it pays to have a robust technical support strategy.

Why choose IBM as your technical support services provider

Proactively support your IT needs with an industry leader and pioneer.

Driving growth and innovation with a trusted support resource

A more innovative approach to technical support.