Technical Support Services

Time is money and downtime is expensiveSpotlight: Post-sales technical support services

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IBM Technical Support Services is designed to help increase the productivity of your IT staff and end users. With IBM on your team, you can simplify your technical support strategy and experience increased IT environment availability.

Technical support for your IT environment

Many organizations are integrating and automating their business processes to increase productivity, accuracy and speed. These advances can help achieve competitive advantage, increase revenue, decrease cost and improve profit margins. Unfortunately, these same changes carry the risk of amplifying the impact of downtime. Without specialized skills and coordination in technical support activities, any outage may result in extended downtime that can affect your business negatively.

IBM Technical Support Services (TSS) can help you maintain higher availability and IT performance with integrated maintenance and technical support for multivendor hardware and software solutions. Our comprehensive portfolio of services is designed to help you resolve problems more quickly—or even prevent problems before they occur—and to protect your IT environment during both warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty technical support coverage, we offer highly skilled technicians who can provide around-the-clock remote or onsite support with a single point of contact. Our services are backed up by an extensive parts network and service-level options designed to be flexible enough to meet your specific business needs.

We can help simplify your technical support strategy through single-point-of-contact services for IBM and non-IBM equipment, enhanced service levels and managed support options. We can even become the technical support organization for products that you manufacture and sell.

If you need support for a single device or small number of devices, the IBM® ServicePac® Selector Tool can help you find the right ServicePac for your business. For larger environments, explore the links below for more details on our services. The videos on the right can help you learn more about TSS.

Your IT infrastructure is critical to keeping your business running. Learn more about the benefits of having IBM on your team by exploring the topics below.

Learn more about how our technical support services can help your business.

What we offer

IT maintenance

IT maintenance

IT maintenance for server, storage and network devices leverage onsite and remote support to help you cut your costs and boost performance

IT support solutions

IT support solutions

Simplify support with single-source, integrated services for IBM and third-party hardware and software solutions that were purchased through IBM

Managed IT support

Managed IT support

Simplify support for multivendor environments, with comprehensive, integrated services

Software support services

Software support services

Software support services, either onsite or remote, can prevent outages, accelerate issue resolution and meet service level requirements

Technical support appliance

Technical support appliance

Access robust analytics-based recommendations to help optimize your IT systems availability

Related materials

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Featured videos

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TSS: Right part, right place, right time!

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Technical Support Services overview

TSS Training and Development (00:05:04)

Technical Support Services training and development

Meet a member of our team


ServicePacs


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Gartner Magic Quadrant

Analyst study

Assessment Tool

Technical support strategy self-assessment