IBM Hardware Warranty and Maintenance Services

Ensure your IBM hardware is properly covered by the right support levels

Are you an IBM client in need of immediate assistance and need to access technical support?  Visit the Support Portal

Your operating requirements are unique; your technology support services should match your needs.

At IBM, we want to make sure you have the right options for your requirements. Review the support options below and contact a TSS Representative to configure your warranty or maintenance plan.

Services we offer

You may renew at your current level or add on some of these beneficial services listed below:

Warranty and Maintenance Service Upgrades

Does your business operate outside standard business hours or need a higher level of service? If so, you might need enhanced support services so that you can remain always-on.

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Upgraded service options include:

  • Extended hours of coverage
  • Upgraded Service Delivery Method (SDM)
  • Faster response time objective

*The duration of a Maintenance Service Upgrade must be 12 months minimum and must end at the same time as the base maintenance service.

Microcode Support

Downtime due to out-of-date microcode can result in loss of revenue and productivity. Also, your IT staff may not have the skills or time to provide proactive microcode updates.

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IBM Microcode Support will:

  • Protect your IT environment with preventive analysis and proactive updates
  • Provide experienced service representatives to analyze and update your microcode
  • Decrease hardware downtime due to incorrect or incompatible microcode

Hard Drive Retention

Are you required to comply with customer data privacy regulations? Hard Drive Retention allows an IBM Power or Storage client to retain possession of the defective media when being replaced and ensure control associated with protection of personal information.

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Hard Drive Retention gives you:

  • Control over sensitive data ensuring retention of your replaced media components
  • Improved regulatory compliance to help you avoid related penalties
  • Simplified asset accounting by embedding retention into maintenance costs

*Ideal for Financial Services, Government, Healthcare or other regulated industries

Integrated Multivendor Support (IMS)

Relying on multiple vendors for hardware support can be costly and inefficient. IBM Integrated Multivendor Support delivers around-the-clock level 1 and 2 support and can help you extend the life of non-IBM server, storage and networking hardware.

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Integrated Multivendor Support enables you to:

  • Simplify your technical support service strategy with a single point of contact
  • Receive high-quality support for your non-IBM equipment
  • Optimize your ROI by extending the life of your non-IBM server, storage and networking hardware

What Sets Us Apart

No one can support your IBM technology as well as we can. After all, we build it.

Service quality and value

Innovative capabilities

  • Our Watson cognitive technology helps us analyze and resolve issues 37% faster
  • Our service contracts can give you direct access to IBM laboratories - and the latest tools and techonlogies
  • Our automated tools can enhance your warranty or maintenance agreements by improving hardware error reporting and support

Forwarding thinking. Global reach.

  • We have 12 global research labs and 114 hardware and software development laboratories
  • We stock machine parts in 585 locations
  • We offer support in 181 countries covering more than 165 languages

Resources

Why choose IBM as your technical support services provider?

Proactively support your IT needs in the cognitive era

Time is money and downtime is expensive

Even the best-run IT departments are vulnerable to unexpected downtime. It pays to have a robust technical support strategy.

Driving growth and innovation with a trusted support resource

A more innovative approach to technical support

Schedule a no-cost consultation with one of our highly-skilled, experienced IBM Experts.

IBM supports a range of Networking products, let's talk about how we can meet your technical support needs.

Contact us at 866-426-4258

IBM supports a range of Software products, let's talk about how we can meet your technical support needs.

Contact us at 866-426-4258

IBM supports a range of Storage products, let's talk about how we can meet your technical support needs.

Contact us at 866-426-4258

IBM supports a range of Systems products, let's talk about how we can meet your technical support needs.

Contact us at 866-426-4258

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