IBM Hardware and Software Support Services

Technology support you can count on today...and tomorrow

Are you an IBM client having an immediate problem and need to access technical support?

The support you need for your IBM hardware and software

Our technical support specialists, cognitive computing capabilities, advanced analytics, parts network and global footprint help you proactively prevent downtime and keep your systems running.

Your IT environment might be complex, but supporting it doesn't have to be.

Quickly resolve IT issues

Use our cognitive technologies to realize faster response times and resolve problems on the first attempt.

Boost productivity

Increase output through IBM integrated, proactive support and flexible delivery choices, such as onsite or remote assistance.



Outthink your competition

Apply our expertise to help transform your infrastructure to be more resilient, powerful, flexible and cost-effective.

Services we offer

IBM offers technical support aligned to IBM products, providing integrated hardware and software support or standalone hardware/software options.

IBM System z Support for IBM Hardware & Software

Fix-it first support for your high performance System z technology

IBM Power Systems Hardware and Software Support

Around-the-clock, integrated support for your Power Systems technology from the company that built it

IBM System Storage Hardware and Software Support

Around-the-clock, integrated support for your System Storage products from the company that built them

Other IBM Platforms Support

Single-source support for your IBM System i, System p, System x and Blade technology

Third Party Software Support

Not an IBM product? Not a problem.

Resources

Information to help you optimize your IT investments and understand your support options

Case Studies

We have never had any unplanned outages. If there is an issue in the future, I have just one number to call and I know it will get resolved."

-Tim Simpson, IT Infrastructure Manager, Dundee, Scotland

By opting for a support contract with IBM, the City of Dundee, Scotland can save money and be confident that their z Series Enterprise Linux Servers will continue to run smoothly without the need to build up specialized skills in-house. This reliability allows the Dundee IT team the freedom to focus on innovation rather than maintenance.

With all of its hardware under IBM support, an electronics distribution company in Ireland, reduced system downtime by up to 20 percent and achieved its desired goal for 24x7 service level agreement support.

With hardware approaching end of warranty and increasing difficulty managing service level agreements, the client was concerned about support for its business-critical IT infrastructure. IBM evaluated the warranty status for each machine, upgrading existing warranties and adding coverage for out-of-warranty products. IBM also combined all into a single contract that provides around-the-clock remote service and on-call engineers for onsite support.

What Sets Us Apart

No one can support your IBM technology as well as we can. After all, we built it.

Service quality and value

  • Skills matter: see how we invest in our people
  • With more than 70 years of supporting our clients' technology, we've seen just about every type of IT issue
  • We can resolve 75% of software issues remotely and have first-call hardware success rates of 94%

Innovative capabilities

  • Our Watson cognitive technology helps us analyze and resolve issues 37% faster
  • Our service contracts can give you direct access to IBM laboratories - and the latest tools and technologies
  • Our automated tools can enhance your warranty or maintenance agreements by improving hardware error reporting and support

Forward thinking. Global reach.

  • We have 12 global research labs and 114 hardware and software development laboratories
  • We stock machine parts in 585 locations
  • We offer support in 181 countries covering more than 165 languages

Resources

Key technical support considerations for the cognitive era

With cognitive computing and the power of IBM Watson™, we will be able to use tremendous amounts of data to diagnose and fix our clients’ problems even faster—surpassing their high expectations.” Rick Ruiz, General Manager Technology Support Services

Driving growth and innovation with a trusted support resource

A more innovative approach to technical support

Why choose IBM as your technical support services provider?

Proactively support your IT needs in the cognitive era

IBM supports a range of Networking products, let's talk about how we can meet your technical support needs.

Contact us at 866-426-4258

IBM supports a range of Software products, let's talk about how we can meet your technical support needs.

Contact us at 866-426-4258

IBM supports a range of Storage products, let's talk about how we can meet your technical support needs.

Contact us at 866-426-4258

IBM supports a range of Systems products, let's talk about how we can meet your technical support needs.

Contact us at 866-426-4258

Contact IBM

Contact IBM