Hardware maintenance services

Technical Support Services


Gain single-source hardware maintenance accountability where and when you need it


Hardware problems can be notoriously frustrating—not to mention costly. Make it simple with IBM Hardware Maintenance Services. Our extensive, customizable range of maintenance and hardware support services for IBM and multivendor systems lets you quickly and conveniently resolve hardware issues from a single point. And with our world-class support infrastructure, processes and governance and extensive global parts logistics, we can get the right support for your hardware assets.

Help prevent outages

Take proactive measures in your IT environment to help prevent downtime and boost performance

Simplify technical support

Enjoy the ease of single-call accountability for IBM and non-IBM hardware support

Help accelerate recovery

Faster recovery means more productivity for your business, less revenue impact and greater customer satisfaction

Services we offer

Enhanced hardware maintenance options

Free up your resources while maintaining high availability for your IT systems

Hardware maintenance for IBM products

Get maintenance service for your IBM systems


Make the most out of your technology investment

Managed maintenance options

Manage maintenance across your enterprise

Hardware maintenance for non-IBM products

Keep your complex IT environment running at peak efficiency

USA Citizens support option

Get high-quality support from US citizen specialists in alignment with data privacy requirements

Understand the issues

Infographic: see it in pictures

Understand the options


IBM Technical Support: Right part, right place, right time!

IBM Technical Support Services overview

Technical Support Services training and development

ServicePac Services for IBM Storage and Power products

When you invest in multiple hardware products, longer procurement and contracting processes can make acquiring fixed-price and fixed-term support services challenging. IBM® ServicePac® is designed to make services more easily obtainable as features of a product configuration so you can readily procure the necessary support services when you purchase your IBM Power® and Storage products.