Hardware Maintenance for non-IBM Products

Keep your complex IT environment running at peak efficiency

Keeping your complex IT environment running at peak efficiency can be challenging-and expensive. As your trusted, single source for maintenance services for IBM® and non-IBM products, we offer accountability and management to help improve availability and reduce costs through more efficient contract management. We start with an understanding of your business needs and then design a customized support plan with IBM acting as your advocate for multivendor issues.

  • Provides a single point of ownership for problems
  • Delivers skills and experience across a broad range of technologies
  • Reduces costs and improves efficiency of managing multiple vendor contracts, contacts and invoices

Hardware Maintenance for non-IBM products

Your IT infrastructure is complex - a web of applications running on servers, storage and network devices from a variety of vendors. This complexity can make it difficult to deliver the performance and availability you need to meet demanding service level commitments. When each vendor services just one part of your infrastructure, the chance of meeting your service goals can become almost impossible. And what do you do when you can't isolate a problem to a single vendors' hardware? Maintaining your IT in this environment is hard enough and administering multiple contracts just adds to your pain.

IBM helps you meet these challenges with extensive capabilities that offer:

  • A single-source of maintenance services to simplify and reduce the cost of managing your multivendor infrastructure
  • Experience across a range of technology platforms to isolate the source of problems quicker-and help you avoid extended outages and downtime
  • An international network of IBM specialists and select vendors to provide a single point of contact, remote technical hardware support, on-site service and parts

We can easily consolidate your existing maintenance contracts into a single IBM contract for IBM and non-IBM maintenance services, including support for HP, Sun, Dell, Brocade, EMC, Hitachi, NetApps, Cisco, Juniper, Avaya, Nortel, Nokia, Lenovo, InfoPrint, Lexmark, Wincor Nixdorf, Symbol, ADVA, Checkpoint, Intermec and other vendor platforms.

What we offer

Hardware maintenance services for non-IBM storage products

Flexible maintenance solutions for your multivendor environment

Hardware maintenance services for retail and point-of-sale products

Simplified, single-source hardware support services for your retail environment

Technical support for Polycom video conferencing products

Facilitate enhanced performance with end-to-end Polycom technical support

Contact IBM

Contact IBM