Keeping your complex IT environment running at peak efficiency can be challenging-and expensive. As your trusted, single source for maintenance services for IBM® and non-IBM products, we offer accountability and management to help improve availability and reduce costs through more efficient contract management. We start with an understanding of your business needs and then design a customized support plan with IBM acting as your advocate for multivendor issues.
Your IT infrastructure is complex - a web of applications running on servers, storage and network devices from a variety of vendors. This complexity can make it difficult to deliver the performance and availability you need to meet demanding service level commitments. When each vendor services just one part of your infrastructure, the chance of meeting your service goals can become almost impossible. And what do you do when you can't isolate a problem to a single vendors' hardware? Maintaining your IT in this environment is hard enough and administering multiple contracts just adds to your pain.
IBM helps you meet these challenges with extensive capabilities that offer:
We can easily consolidate your existing maintenance contracts into a single IBM contract for IBM and non-IBM maintenance services, including support for HP, Sun, Dell, Brocade, EMC, Hitachi, NetApps, Cisco, Juniper, Avaya, Nortel, Nokia, Lenovo, InfoPrint, Lexmark, Wincor Nixdorf, Symbol, ADVA, Checkpoint, Intermec and other vendor platforms.
What we offer
Flexible maintenance solutions for your multivendor environment
Simplified, single-source hardware support services for your retail environment
Facilitate enhanced performance with end-to-end Polycom technical support
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