You’ve been there: anytime you have problems in your IT environment, your IT administrators need quality help—and they need it fast.
Base software support – Support Line from IBM is designed to answer how-to questions and resolve technical problems for many IBM operating systems and software applications. It can also address issues with most popular multivendor platforms including Microsoft Windows, VMWare and Linux. You can control costs by purchasing only the support you need. And depending on the contracts that you’ve selected, IBM can serve as your single point of contact to help get answers more quickly—rather than working with multiple vendors.
Accelerate problem resolution
We help you with how-to, usage, installation and configuration questions and help solve many other problems you may encounter
Get help when you need it
Access specialists through a toll-free, direct telephone number Monday through Friday, from 8 a.m. to 5 p.m. in your local time zone, or by electronic ticket, with options to add around-the-clock coverage
By giving you one-stop support for a variety of software issues regardless of vendor, you can get through the problem—instead of spending a lot of time, money and staff resources on troubleshooting