Synchronize IT resources and business objectives with end-to-end service management services
Aligning IT resources with your business goals requires a well-defined, strategic approach. But with changing demands and the vast amount of technology in your IT environment, where do you start?
IBM provides a portfolio of service management services to help you strategize, design, test and implement an actionable IT service strategy. Whether you are using legacy systems, cloud or a combination of the two—IBM consultants can help. And by implementing a robust IT service management framework, you can reduce costs, improve productivity and automate key tasks.
We provide a range of offerings to help you better evaluate, create and optimize your service management strategy. Our services are designed to help your organization:
IBM has led thousands of successful service management implementations worldwide. Our specialists draw on real-world expertise, technical skills, time-tested templates and intellectual capital to help you contain costs and reduce risks. IBM’s leading service integration maturity model (SIMM) asset and assessment roadmap tool helps organizations determine their SOA-readiness. By aligning your IT environment with your business goals, you can deliver higher quality IT services.
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Integrated service management and cloud computing
This paper defines integrated service management and cloud computing, discusses lessons learned and the five steps for striking a balance between the two to achieve optimal business results at the lowest level of risk.