Service Management Services

Systems Services

Synchronize IT resources and business objectives with end-to-end service management services

Aligning IT resources with your business goals requires a well-defined, strategic approach. But with changing demands and the vast amount of technology in your IT environment, where do you start?

IBM provides a portfolio of service management services to help you strategize, design, test and implement an actionable IT service strategy. Whether you are using legacy systems, cloud or a combination of the two—IBM consultants can help. And by implementing a robust IT service management framework, you can reduce costs, improve productivity and automate key tasks.


We provide a range of offerings to help you better evaluate, create and optimize your service management strategy. Our services are designed to help your organization:

IBM has led thousands of successful service management implementations worldwide. Our specialists draw on real-world expertise, technical skills, time-tested templates and intellectual capital to help you contain costs and reduce risks. IBM’s leading service integration maturity model (SIMM) asset and assessment roadmap tool helps organizations determine their SOA-readiness. By aligning your IT environment with your business goals, you can deliver higher quality IT services.

Understand the options

Integrated service management and cloud computing

This paper defines integrated service management and cloud computing, discusses lessons learned and the five steps for striking a balance between the two to achieve optimal business results at the lowest level of risk.

Contact IBM

Related links