Service detail
How can you ensure better management of your storage and backup processes to improve service delivery, avoid audit exposures and address the challenge of maintaining highly skilled staff?
IBM Novus Enterprise Standardization Program (ESP) provides your staff with out-of-the-box technical and procedural documentation that can be easily used and accessed to effectively manage five common IBM storage environments.
Highlights
- Enhances storage management and alleviates staffing challenges with access to a knowledge library of best practices
- Facilitates audit readiness with repeatable processes that promote consistent execution
- Supports a dynamic storage infrastructure with wiki-based modules to support process enforcement
Without a common and repeatable approach to deliver operational storage support activities, you risk poor availability, outages, operational inefficiency and failed audits. Training new and existing personnel on new technologies can also lead to higher operational costs. To gain control over diverse storage technologies, you need to adopt efficient management practices that mitigate the greatest threat to your infrastructure-human error.
IBM Novus Enterprise Standardization Program (ESP) provides a standard set of best practices for technology-specific storage and backup processes. With a preloaded, wiki-based interface, ESP offers detailed technical procedures and easy-to-follow steps for ongoing management. ESP is designed to help you reduce costs, improve availability, capitalize on your storage resources and respond more swiftly, securely and cost-effectively to support dynamic IT environments.