Specialist support days

• Provides a flexible solution for critical problems outside the scope of your standard annuity contracts
• Offers root-cause analysis in a complex multiproduct environment
• Helps manage cost by enabling you to purchase support service when buying or renewing your annuity contract

Your IT organization may be facing a situation where you require critical or standby software maintenance and support, but only for a short length of time. You may have questions that are not typically supported by your contract and need quick access to an expert opinion.

IBM Software Support Services - specialist support days can provide you with the flexibility and options you need to resolve complex issues involving multiple products. Our service is designed to provide assistance from IBM product experts to support requirements beyond the scope of standard base and enhanced services annuity-service contracts. You can tap into IBM's deep knowledge to assist you with a wide range of tasks while enabling your existing staff to focus on other priorities.