Software Support Services - SoftwareXcel basic edition for zSeries

Provides real-time, on-line technical support for the IBM System z servers.

Highlights

• Answers to routine software installation and usage questions for authorized users, within two hours during prime shift
• Comprehensive electronic tools for problem identification and resolution
• Electronic analysis and fixes by linking to the IBM support structure

Need more? Add premium response time, remote screen viewing and monthly program reports with SoftwareXcel enterprise edition.

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