Software Support Services - account advocate

Account advocate, a premium remote support service, features a single source technical support interface for remote support. Account Advocate is available for System i, System p, System x, non-IBM Intel servers and IBM storage devices.

Highlights

• Personalized problem management for your software support problems through an assigned priority support team
• A single source of support throughout problem resolution for operating system problems
• Operating system problem escalation assistance
• Cross-platform assistance through interfacing with other IBM departments for problem resolution
• Provides help determining problems and involving other support resources

An assigned priority support team can become thoroughly familiar with your business and systems environment, serving as a single interface for IBM product problems related to eligible servers and for which appropriate IBM support contracts are in place. This team will:

• serve as your focal point in critical problem situations
• provide regular monitoring and tracking of your account status and reported operating system problems
• review your remote software support activity with you on a quarterly basis