A more effective service desk helps your organization address requests and incidents quicker, keep end users productive and decrease expensive support calls. Software-as-a-service (SaaS) can help reduce costs, but you may be concerned about disrupting business operations with a transition.
The IBM SmartCloud Control Desk (SaaS) solution offers named and concurrent subscription-based pricing and is hosted on the IBM cloud for more rapid deployment, dynamic delivery and flexibility—no software to download. Service request (incident and problem management), service catalog, asset management, and configuration and release management are available through a single offering. Both administrators and end users can access the solution through a web browser and simple user interface, which can be customized for advanced features. With this service management solution, we help enhance the management and reliability of your existing service desk while you retain direct access to administrative updates, enabling your IT staff to focus on more critical business issues.