As your workers become more mobile, using more advanced devices, service desk services can have a real impact on productivity in your organization. Unfortunately, your IT staff may be unable to maintain service levels in an increasingly complex end-user environment.
IBM's service desk services offer a standard or customized managed solution on the IBM cloud, with incident and problem tooling and global agents to help you deliver outstanding support services to employees. Our IT Infrastructure Library® (ITIL®) service management processes help provide consistent, end-to-end incident and problem management, including escalation management, with a single point of contact. By centrally managing your service desk, we can help improve first-call resolution percentages, monitor user satisfaction levels, and drive costs down by reducing service times and using global resources.