Service detail
For many IBM® products you can select the level of service response you get during your product warranty and extend the duration of the service with a maintenance agreement. Or you can improve your maintenance agreement by selecting the right maintenance service level for your business.
Highlights
- Designed to help protect your hardware investment
- A variety of options, with service response and duration times designed to fit your business needs
Warranty service upgrades (WSU) are for IBM machines that are still within the original base warranty coverage period. Various service levels, response times and supported products are available.
Need help finding your machine type, model or serial number? Your machine identification and serial number label can usually be found on the rear or bottom of your machine. Additionally, you may try our warranty lookup.
Pricing*
- A full price list is available in our supported products list.
- Please note: These in-warranty service upgrades apply only if machines are normally used for business, professional, or trade, rather than personal, family, or household purposes.
IBM ServicePac for Essential Support (US) provides a single source for all your System x and BladeCenter support needs. This support package provides a single price, unified maintenance contract that enables you to receive integrated hardware and software support for selected IBM servers.
- Is your machine eligible for post-warranty maintenance? - (Withdrawn Dates) (XLS, 3.8MB)
- Get IBM® Lotus® Symphony™
*Available in the United States only
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Featured links
- ServicePac for Essential Support
Complete Hardware and Software Support for your System x or BladeCenter servers.
- ServicePac for Remote Technical Support Services
This service provides you with unlimited hardware and software phone support.
- ServicePac for Post-warranty Maintenance Agreement
A variety of options, with service response and duration times designed to fit your business needs.
- ServicePac Renewal Page
Information on renewing your ServicePac