ServicePac for Remote Technical Support Services

This service provides you with unlimited hardware and software phone support for your System x servers, BladeCenter servers, and storage devices.

Service detail

When it comes to installing and maintaining your systems, devices and software environment, you need precise information and fast answers to complicated questions. IBM technical specialists provide expert support, and can help reduce the complexity of implementing your hardware and software solution.

Highlights

Toll-free access to live technical experts
Unlimited calls and unlimited callers
Fast, precise answers and problem resolution
Hardware, software and services support from a single source
Competitively-priced, predictable support costs

IBM Remote Technical Support Services offers comprehensive hardware and software support for the following:

ServicePac for System x® - Includes support for System x, IntelliStation®, and BladeCenter® running Microsoft® Windows®, Linux® or IBM Director
ServicePac for System x with VMware- Support for VMware products, Microsoft Windows, Linux and IBM Director
ServicePac for Applications-Support for Microsoft SQL Server, Exchange Server and Small Business Server
ServicePac for Storage Devices-Support for storage disk systems

IBM ServicePac for Essential Support (US) provides a single source for all your System x and BladeCenter support needs. This support package provides a single price, unified maintenance contract that enables you to receive integrated hardware and software support for selected IBM servers.

IBM technical support experts have high-end skills and knowledge to assist you with how-to usage, installation, configuration and software defects. With unlimited calls and unlimited callers, anyone at your company can call as often as needed and receive quick and efficient responses