ServicePac for Essential Support for System x and BladeCenter

Provides mission-critical operations with round-the-clock maintenance services

Unexpected outages and delays can contribute to lack of efficiency and a decrease in productivity. IBM ServicePac for Essential Support can help ensure peak operation of existing equipment to reduce upgrade costs, optimize performance, and increase productivity.

Highlights

Offers complete support package and single contract for both hardware and software support, helping to ensure higher availability of System x servers
Controls maintenance expenses with fixed-price services
Helps ensure peak operation of existing equipment to reduce upgrade costs, optimize performance and increase productivity

Service detail

A single source for your System x and BladeCenter hardware and software support needs

IBM ServicePac? for Essential Support for IBM System x? provides a single source for your IBM System x and IBM BladeCenter? hardware and software support needs. By offering this support in a single package, you no longer need to sign separate agreements or select multiple coverage options to provide a complete solution.

Through this integrated support contract you now have access for your hardware break-fix needs as well as support for your how-to, usage and configuration questions. With IBM Essential ServicePac, IBM skilled technical support specialists remotely diagnose and resolve hardware problems, and offer onsite repair or exchange of defective hardware - if they can't solve the problem remotely. This service is designed to enhance the System x and BladeCenter base product warranty by adding one of two service levels including same day service, 9x5 or 7x24 support with 4 hour response time.

Unresolved issues and downtime lead to potential for business interruption, and dealing with multiple vendors can become time-consuming and expensive. IBM ServicePac for Essential Support for System x and BladeCenter offers a complete support package and single contract for hardware and software support, helping to ensure higher availability of System x servers. It also can minimize the lost productivity caused by system downtime with fast, convenient exchange and repair services.

ServicePac for Essential Support is designed to free up internal IT resources so that they can focus on your core business. Moreover, IBM can support your mission-critical operations with round-the-clock maintenance services, helping you to control maintenance expenses by taking advantage of fixed-price services. By helping to ensure peak operation of existing equipment, Essential Support can help you reduce upgrade costs, optimize performance, and increase the productivity of your System x environment.

Various service levels, response times and supported products are available.

Need help finding your machine type, model or serial number? Your machine identification and serial number label can usually be found on the rear or bottom of your machine. Additionally, you may try our warranty lookup.