Delivering consistent, effective IT support to a global and mobile workforce that balances cost containment with a positive experience can be challenging.
IBM End User Support Services – self enablement portal empowers users to resolve IT support issues with robust, integrated, multichannel support. Delivered through a personalized web interface that can use your existing service desk capabilities, the portal uses an industry-leading knowledge base, near real-time deep analytics of incidents and problems and natural-language search capabilities to more rapidly deliver pertinent results. With per-user monthly subscription pricing, our managed service helps you control and reduce support costs and improve employee productivity.
