SAP

IBM Application on Demand Services for SAP Business Solutions is a fully-hosted, managed application service that provides an end-to-end solution for implementing and supporting your SAP applications.

We include:

• Assets: data center, hardware, storage, monitoring software, automations
• Labor: infrastructure, database, SAP applications specialists
• Processes: to manage and run a comprehensive, scalable SAP solution

You have access to a wealth of SAP-related experience and proven processes, without the up-front capital investment and ongoing maintenance costs typically associated with implementing a responsive Enterprise Resource Planning (ERP) solution.

As part of this service, IBM takes responsibility for managing the technology and processes that deliver the application during activation and production, and fully manages and controls production across the various layers of the solution.

IBM Application on Demand Services for SAP Business Solutions includes the following standard services:

• Account Support- providing multilayered support through quality processes and procedures
• iSRVCE- our support portal providing up to date status on application performance and service requests
• Service Level Agreement- provides accountability for performance and availability of the ERP application
• Application Technical Management Services- providing extensive SAP Basis administration and support
• Application Systems Monitoring- this includes network, system, incidents, and problem monitoring as well as monitoring and alterting of the ERP application
• Security- advanced security-rich features and methodologies designed to help safeguard your critical data
• Help Desk Support- expert technical resources for your staff
• Backup and Recovery- routine backup of application and system data
• Robust Storage Allocation- providing security-rich storage of client data
• Application services facilities- SAS 70 II compliant facilities with fully redundant infrastructure components

The following additional services are also available:

• Disaster Recovery- providing a solution for man-made or natural disasters
• High Availability- providing increased levels of availability for mission critical applications