Retail Wall-to-Wall Solution Support

• Delivers comprehensive and customized support for your retail store
• Helps reduce complexities and streamline support with a single point of accountability
• Provides staff augmentation services—for virtually any kind of technical support—to free your staff up to focus on core business
• Helps to avert costly equipment and IT failure through analyses of failure trending metrics
• Helps to increase your return on investment via continuous improvement analytics
• Promotes value and flexibility by tailoring support utilization, demand and pricing to your seasonal retail cycles

Now more than ever, you need the edge against your competition. Technology that enhances your customers’ shopping experience can give you that advantage. But it may come at a hefty price: costly technological complexity. You may have 40 or more different manufacturer technologies on your sales floor and backroom alone—each with different warranty and maintenance requirements. Navigating this maze of contracts can be overwhelming—especially if you rely on your help desk to manage ongoing maintenance. IBM Retail Wall-to-Wall Solution Support is designed to make these hassles a thing of the past.

Our solution can help simplify support with a single point of management for your technology and help-desk support needs. Our global footprint, world-class technicians and access to cost-efficient parts and best-in-class vendor alliances helps ensure that we are here for you—how, where and when you need us. We can help you maintain 24×7 availability through continuous reporting, analytics and problem prevention support. Plus we can tailor support requirements to your seasonal needs.