Remote hardware support via U.S. citizens can help ensure that all remote IBM service personnel are U.S. citizens located in the continental United States.
Manage your data security requirements
For organizations that handle sensitive data and must adhere to federal requirements, it may be necessary for all hardware support to be received from U.S. citizens located within the United States. It is important that your personnel as well as onsite IBM service support representatives receive remote support only from U.S.-based citizens. Some organizations, unable to access outside support that meets their security requirements, put their accounts at risk for avoidable outages.
IBM Hardware Maintenance Services – maintenance service upgrade - support via U.S. citizens can help you ensure that all local and remote IBM service personnel are U.S. citizens, located in the continental United States. Remote hardware support via U.S. citizens can help you better manage U.S. International Traffic in Arms Regulation (ITAR) and other data security requirements, while providing standard remote infrastructure and access to levels of IBM support.