Post-warranty Maintenance Agreement / ServicePac

Avoid unexpected, prolonged downtime with post-warranty coverage that can help you continually support your customers, generate revenue and provide critical business information.

Highlights

• Designed to help protect your hardware investment
• A variety of options, with service response and duration times designed to fit your business needs

Which service coverage is right for you?

If you have an IBM machine that is out of warranty, or if you have an existing warranty service upgrade (WSU) or maintenance agreement that is about to expire, then post-warranty maintenance (MA ServicePac) is right for you.

For many IBM products, you can select the level of service response you received during your product warranty and extend the duration of the service with a maintenance agreement. Or you can improve your maintenance by selecting the right maintenance service level for your business. We offer a variety of options, with coverage for both parts and labor. The service level options depend on your specific product.

IBM ServicePac for Essential Support(US) provides a single source for all your System x and BladeCenter support needs. This support package provides a single price, unified maintenance contract that enables you to receive integrated hardware and software support for selected IBM servers.

Need help finding your machine type, model or serial number? Your machine identification and serial number label can usually be found on the rear or bottom of your machine. Additionally, you may try our warranty lookup.

• View Supported Products List (1014KB)
• Is your machine eligible for post-warranty maintenance? - (Withdrawn Dates) (XLS ,3.96MB)
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Pricing*

• A full price list is available in our supported products list.
• Please note: These post-warranty service upgrades apply only if machines are normally used for business, professional, or trade, rather than personal, family, or household purposes.

*Available in the United States only

• FAQs

Select the proper ServicePac for your Product

Shop for IBM ServicePacs

Buy now

• ServicePac for Essential Support

  Complete Hardware and Software Support for your System x or BladeCenter servers.

• ServicePac for Remote Technical Support Services

  This service provides you with unlimited hardware and software phone support.

• ServicePac for Warranty and Maintenance Options

  Stay up and running around the clock with enhanced hardware support. servers.

• ServicePac Renewal Page

  Information on renewing your ServicePac