We assist clients in optimizing return on investment (ROI) in their packaged applications by decreasing the costs associated with implementing and managing them. We help reduce costs by streamlining processes and providing application package expertise as needed. We work with our clients to build a stable application environment and implement processes with defined service levels, enabling them to better predict -- and potentially reduce -- the costs associated with implementation of their packaged applications.
Highlights
- Provides a broad range of specialized skills and resources -- on demand
- Enables quicker upgrades and enhancements
- Provides consistent, reliable support and training for end users
- Delivers services at predictable costs and defined levels for a potentially higher ROI
Service detail
With a flexible set of application services, IBM can provide ongoing management and enhancement of your packaged applications. With IBM, you can select from a comprehensive set of business, technical and project management capabilities to support your packaged applications. We will work with you in a three-phased approach to assess your needs, manage the transition of your application management services to IBM, and deliver ongoing application support for your packaged applications.
To further support your business, we can provide end-user training and support, troubleshooting to fix problems with your application environment and assistance with application strategy and report development. We also offer technical support, and application support activities such as user profile management and batch scheduling. Our services can also include overall program management and project support for upgrades, business enablement or integration with new applications.
IBM has certified professional consultants to work with you to help increase the business value you derive from packaged applications. In addition, their applications specific skills support our customers with expertise in:
- Industry knowledge and best practices
- Implementation and post implementation support
- Technical support (hardware, software, system administration, interface monitoring)
- Project support (upgrades, integration with new packages, new development)
- User support (help desk support, troubleshooting)
- Training and development
- Program management
IBM also has a world-class global resource delivery organization that includes centers in emerging-market countries such as China, India and Mexico. This global base enables us to deliver high-quality services with reduced cycle times and increased savings.
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