On-site problem determination option for selected IBM storage products

Access to dedicated technicians can improve product availability and improve efficiency. Let our experts help simplify the management of on-site problem determination/problem source identification.

An on-site premium service option, this offering enhances your call handling process, reducing the impact on availability and the need for additional resources.

Highlights

Highlights
  • Priority call handling process, 24 hours a day, 7 days a week
  • Trained service technician dispatched to your location
  • Access to IBM Remote Support Center and top gun experts if needed
  • Same day, 24x7x2 or 4-hour support is a prerequisite

Service detail

Service details

We provide a priority call handling process and support for a comprehensive solution that helps optimize your IBM hardware investments.

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