On-site problem determination option for selected IBM storage products

An on-site premium service option, this offering enhances your call handling process, reducing the impact on availability and the need for additional resources.

Highlights

• Priority call handling process, 24 hours a day, 7 days a week
• Trained service technician dispatched to your location
• Access to IBM Remote Support Center and top gun experts if needed
• Same day, 24x7x2 or 4-hour support is a prerequisite

We provide a priority call handling process and support for a comprehensive solution that helps optimize your IBM hardware investments.