Service detail
IBM Managed Support Services - managed technical support provides support for both the hardware and software components throughout your IT environment, with a single focal point and a single contract for all your technical support needs.
Highlights
- Multivendor support for hardware and software services
- Program office provides single point of contact and accountability
- Simplified processes for all service requests
- Inventory, reporting and invoice management
- Remote monitoring and routine infrastructure management
- Global reach with localized presence
This service provides a single point of accountability, so you don't have to spend your time coordinating IT support services. And a single focal point may help to hasten recovery from, and potentially prevent the occurrence of, outages. Providing support for multivendor hardware and software components under a simplified contract structure, we can help you meet service level expectations and can act as a trusted advisor to your IT organization.