Service detail
Managed Protection Services help deliver expert monitoring, management and incident escalation for your IT infrastructure 24/7/365.
Highlights
- Guaranteed service level agreements and a $50,000 money-back warranty ensuring 100% accountable, reliable protection*
- Expert and economical protection of your information assets with potential to cost a fraction of in-house security operations
- Designed to provide preemptive protection from Internet threats before damage can occur, due to IBM X-Force security research and development team
- Automatic patching of vulnerable systems with our Virtual Patch protection
- Real-time service-level data, proactive updates of security content and intelligence via the Managed Security Services customer portal
- Comprehensive and customizable reports, including executive and technical reporting options
- A component of our Protection on Demand-enabled services platform
- Designed to seamlessly integrate with other Managed Security Services to enhance service functionality
Managed Protection Services represent IBM Security Services' most comprehensive managed security solution, including:
- Managed Protection Services for Networks: 24/7/365 protection and expert management, monitoring and escalation for enterprise networks spanning firewall, intrusion prevention, antivirus, antispam, content security and VPN capabilities found in our Proventia suite of protection solutions.
- Managed Protection Services for Servers: Real-time, 24/7/365 protection and live, expert management, monitoring and escalation for critical server devices across a variety of platforms and operating systems.
- Managed Protection Services for Desktops Real-time, 24/7/365 protection and expert management for desktop environments using our desktop firewall, intrusion prevention, antivirus compliance, virus prevention system (VPS) and buffer overflow exploit prevention technologies
*Money-back payment (for Managed Protection Services - Premium Level only): If IBM Security Services fails to meet the Security Incidents Prevention Guarantee the customer's account shall be paid US$50,000 for each instance this guarantee has not been met. Please see IBM Security Services Service Level Agreements for more details.